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Integrating ServiceNow with HipChat

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My tutorial on integrating ServiceNow with Slack turned out to be one of my most popular articles ever. Justin Meader recently asked me on Twitter how easy it would be to integrate Service­Now with HipChat instead.

So, I gave it a whirl. In this article I’ll show you how you can post Service­Now notifications right into HipChat using their API. Just like in the previous tutorial, I’ll give you a ready-made Service­Now Script Include and instructions and examples for how you can call that Script Include from any scripted Business Rule.

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Integrating ServiceNow with Slack

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Slack + ServiceNow One of our teams at work recently started using Slack for all their team communication and approached me about possibly having ServiceNow shoot Incident assignment notifications into one of their Slack channels. As it turns out, integrating ServiceNow and Slack is really easy. In this article I’ll show you how to enable the necessary Slack “Incoming Webhooks” integration service as well as give you a ready-to-go ServiceNow Script Include you can use to post messages to Slack from any scripted ServiceNow Business Rule. Finally, I include some examples and ideas for how to use and re-use the Script Include in your own Business Rules.

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